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Policies & FAQs

Returns & Shipping

Returns & Exchanges

Please contact us if you are not satisfied with your order! Items intended to be returned must be postmarked and returned to MJV within 7 days from the date of delivery (as noted by USPS's final 'delivered' tracking update) to qualify for a return and refund. Return packages must be insured for the full amount of the order, and tracking information must be included. Shipping fees are non-refundable, buyer is responsible for paying return shipping. All items must be returned to us in the same condition; all pieces will be inspected by our team upon arrival. No refunds will be granted for returns made outside of our return window, no exceptions will be granted.

Any taxes, import duties, or fees accrued on international orders are not subject to reimbursement by MJV. It is the buyer’s responsibility to request reimbursement from the appropriate faculties.

Returns are subject to the return policy of the platform or sales channel of which the item was originally purchased.

Order cancellations are not able to be made once an order has been placed. We cannot issue refunds because part of the listing/description was overlooked. Please take the time to view all photos and read the full item description before purchasing. If you have any questions regarding a piece or would like any additional photos, please contact our team. We would love the opportunity to answer any questions and assist you with finding your special piece! Any exceptions to this policy will result in a restocking fee of 10% of the full amount of the order placed.

Maejean Vintage reserves the right to decline or cancel any sale for any reason.

Maejean Vintage reserves the right to charge a restocking fee for excessive returns or exchanges, or in cases where our Return Policy is not being utilized in good faith.

Any discounts or coupon codes must be applied at checkout. Retroactive discounts and partial refunds will not be granted, no exceptions. Please reach out if you are having trouble with your discount code, our team is always happy to help!

Returns and refunds for defective items will be granted if our team is notified within 30 days from the date of delivery. Each item has been thoroughly inspected by our team, but in rare circumstances a piece will have issues that we are not able to predict before leaving our studio. Defective items will be inspected by our team once received back to the studio to verify the condition of the piece. Items that are deemed damaged by fault of the buyer do not qualify for refund. Please also note that we recommend all jewelry be seen by a reputable jeweler every six months to ensure that it is in good, wearable condition.

On the occasion that store credit is granted, buyers will have 90 days from the date granted to utilize before expiration. Items purchased with store credit are able to be returned to us, and store credit will be granted with the original expiration date granted in effect.

International layaway orders via Partial.ly are not not eligible for refund or cancellation. Layaways that are unable to be completed will be canceled with no refunds granted.

Any item that has been engraved, resized, or otherwise altered by either our jeweler or yours is not eligible for return.

Special orders for Modern Designer pieces are not eligible for return. Cancellations are not able to be made, no exceptions will be granted.

Jeweler services are considered non-refundable once any alterations to the piece have been made.

Maejean Vintage does not buy back any item that was purchased from us.

Please be aware that we sell on multiple platforms. We do our best to keep all stock levels current and up-to-date, but on rare occasions there may be items for sale that are unavailable. In these instances, the customer will be contacted as soon as possible and issued a full refund back to the original payment method.

Shipping Information

Once your order has been placed, please allow 1-2 business days for us to process and ship your order. Estimated processing and shipping times may take longer than expected during holidays. 

Orders are shipped to the recipient and shipping address provided by the customer at the time of checkout. On international orders or orders with atypical addresses, our team may reach out for confirmation to ensure that your order ships without complications!

If you have entered the wrong shipping information, please get in touch with our team as quickly as possible! We are able to amend your shipping information, but only prior to shipping. If your order has already shipped with incorrect information, please contact USPS to redirect your order to the correct address as we are unable to assist once a package has been sent. Please see our Return Policy if your package has been ‘Returned to Sender’.

Orders that contain items that require jeweler services such as resizing or engraving will not be shipped until jeweler services are complete. The time required for jeweler work may vary, please refer back to the quote provided to you by our team upon your inquiry.

Items purchased via Partial.ly layaway will ship once the item(s) are paid in full and the layaway is complete!

Orders valuing $100 USD and higher will be covered by a third party supplemental insurance provider purchased by Maejean Vintage if possible.

Orders valuing $1000 USD or more must be sent with Signature Confirmation Service provided by the carrier to qualify for shipping insurance provided by Maejean Vintage. Customers who opt out of Signature Confirmation Service waive their right to be provided with insurance purchased by Maejean Vintage.

USPS is not able to offer Signature Confirmation on APO, DPO, FPO, FAS, and other military or diplomatic addresses. Maejean Vintage is not able to insure orders valuing over $1000 to these addresses.

Meajean Vintage is happy to ship your order with Signature Confirmation Service complimentary upon request. Please get in touch with our team prior to placing your order, or leave a note for us at checkout!

Supplemental insurance purchased by MJV is only able to be utilized once the appropriate claims have been completed through our carrier, USPS.

Maejean Vintage is not responsible for damaged, lost, missing, or stolen items and does not guarantee that the subsequent insurance claims for said item(s) will be approved by the insurance provider. Maejean Vintage is not responsible for customer reimbursement in the case of any denied insurance claim. Online orders are shipped at the risk of the customer.

Maejean Vintage is not able to provide insurance to cover loss, damage, or expense caused by the following: war, civil war, revolution, rebellion, insurrection, or civil strife arising from or any hostile act by or against a belligerent power; capture seizure, arrest, restraint, or detainment, and the consequences of or any attempt of; derelict mines, torpedoes, bombs, or any other derelict weapons of war.

Domestic Orders

Customer must complete the following and supply evidence thereof in order to qualify for supplemental insurance coverage provided by Maejean Vintage. Failure to do so may result in denial of insurance claims. Customer must submit a Missing Mail Search request to USPS for any parcel(s) that has not arrived at the recipient destination. Learn more about submitting a Missing Mail Search request here: https://www.usps.com/help/missing-mail.htm . Customer must submit an indemnity claim with USPS in the case of lost, damaged, or missing items. Learn more about Domestic indemnity claims here: https://www.usps.com/help/claims.htm .

International Orders

Customer must complete the following and supply evidence thereof in order to qualify for supplemental insurance coverage provided by Maejean Vintage. Failure to do so may result in denial of insurance claims. Customer must submit an International Inquiry for damaged, lost, or missing items. Learn more about International claims here: https://www.usps.com/help/international-claims.htm .

Orders sent to Afghanistan, Angola, Bolivia, Brazil, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d’lvoire), Liberia, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, and Venezuela are not able to be insured by Maejean Vintage.

Any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries will not be covered by insurance purchased by Maejean Vintage.

Insurance coverage on shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, Uzbekistan) ceases upon touchdown of the aircraft at the airport of destination of upon discharge from the overseas vessel at the destination discharge port. Maejean Vintage cannot guarantee insurance will be provided to these countries.

Sale Terms

Discounts, promotions, or coupon codes are not able to be combined. The largest promotional discount will be applied to your order by our website.

If you are having trouble applying your discount code or do not see your discount applied, please get in touch with our team prior to placing your order. We are not able to issue partial refunds due to check-out errors.

We are unable to apply discounts or sales to orders once the promotional period has concluded.

Items purchased during sales or promotions are eligible for return according to our return policy.

Maejean Vintage will occasionally run site-wide promotions. We do our best to offer ring resizing and other jeweler services at the most affordable prices possible in order to make vintage jewelry more accessible for our customers. For this reason, we do not run promotions on jeweler services– we want these services to remain as accessible as possible, all the time!

International Shipping

We ship internationally to most countries! Please feel free to reach out to us with any questions regarding international shipping. If you are an international customer and are unable to place your order, it is likely that we are unable to ship to your delivery address.

We ask all international customers to be as thorough and accurate as possible when entering in their shipping address to help expedite the shipping and delivery process.

Gift Cards

Maejean Vintage gift cards are nonrefundable and are not redeemable for cash. Gift cards are not eligible for discount or promotions.

All gift cards expire one year from the date of purchase.

Instagram Story Sale Terms

In order to claim an item the customer’s first and last name, email address, and phone number must be provided via Instagram Direct Messages. Please also let us know if you would prefer purchasing outright or with layaway at this time. Any other questions or inquiries will not qualify for claiming an item. If more than one customer is interested in a piece, the piece will be given to the customer who first provides MJV with the necessary contact information for invoicing.

Store credit and discount codes are not able to be used on IG Story Sale items.

Maejean Vintage reserves the right to refuse sale for any reason.

Purchased Outright

Our team will send you an invoice once the item has been claimed. Invoices must be paid within one hour from the time sent, or the claimed item will be forfeit.

Returns on items purchased outright via Instagram Story Sales are eligible for store credit only.

Any item that has been resized or otherwise altered are subject to our Return Policy.

Purchased Via Partial.ly Layaway

Our team will send you an invoice once the item has been claimed. Down payments, of at least $50 minimum, must be made within one hour from the time sent, or the claimed item will be forfeit.

By purchasing via layaway, the customer acknowledges that they are bound to complete payment in full or prior to the conclusion of the 90 day layaway period.

The customer acknowledges that the credit card(s) or payment method(s) used to make layaway purchases will be active, valid and have sufficient funds available during the entire term of the payback period.

Jeweler Services

Ring Resizing

Most rings are able to be resized! Resizing ability and cost will vary depending on the ring and the desired size.

Please get in touch with our team if you are interested in having a piece resized! Rings that require resizing must be approved by our team before purchase. Our team will get you a quote and an estimated time frame the jeweler work can be completed as quickly as we can!

Please note: Jeweler services may take additional time around holidays and busy seasons, and are not able to be expedited.

Engraving

We are happy to offer engraving services on selected signet rings. Signet rings that are eligible for our jeweler’s laser engraving will have a personalization option in the listing. If an item does not have the option within the listing, the piece is unfortunately not eligible to be engraved. We are not able to engrave items that are not otherwise stated.

Please note: Jeweler services may take additional time around holidays and busy seasons, and are not able to be expedited.

Other Jeweler Work

We are unable to offer customer jeweler work at this time. We hope that we may be offer this to our customers some time in the future!

We are unable to alter pieces beyond resizing and engraving (ex. removing/changing stones).

FAQs

How do I clean my jewelry?

Although vintage and antique jewelry has already stood the test of time, it deserves special care. We recommend removing jewelry prior to hand washing, vigorous activity, and prior to sleeping. Please note that some gemstones such as opals and pearls are particularly fragile and require extra care and precaution. Please take your occupation / lifestyle into account to help decide what kind of jewelry is best suited for you. If you would like any assistance with selecting a piece durable for your particular needs, please message us. We stand behind our jewelry 100% and guarantee it to be exactly as stated in the listing. After we ship the piece out, it is the buyer’s responsibility to ensure proper care, maintenance, and possible repairs. We advise that jewelry worn frequently be inspected by a trusted jeweler every six months. This is a good preventative measure to confirm all prongs are intact and gemstones are secure.

How do I determine my ring size?

The most accurate way to determine your ring size is to have your ring sized at a jewelry store or jeweler near you. Any reputable store or jeweler should be able to do this for you for free! There are many at-home methods to determine your size. However, we strongly recommend to have your ring sized measured professionally whenever possible.

Do you offer layaway?

We are happy to offer Shop Pay and Sezzle for layaways! To purchase via layaway, select your preferred layaway provider as your payment method. Please message us if you need assistance or have any questions regarding layaways!

Are your items vintage, or new?

Maejean Vintage offers genuine antique, vintage, and estate items: not reproductions. Our items are pre-loved and beautifully aged. Please expect age consistent signs of wear and unique character. Any qualities affecting the wearability of the piece have been addressed or repaired by our team and/or jeweler. We describe and photograph all imperfections to the best of our ability. Unless otherwise noted in the listing as a Modern Designer piece, all pieces are genuine vintage and antique with unique histories!


All of our Modern Designer pieces are new, contemporary items that have been curated by Maejean Vintage and handmade by designers.

How do you know if an item is vintage/antique?

We are able to date and identify pieces based on any combination of their design, style, casting methods, materials used, stone cuts, maker's marks, hallmarks, & their provenance / sources they were acquired from. We have been in the antique jewelry industry for over 11 years and stand behind our pieces 100%. Our co-owners Laura Mae & Amanda Jean are both Graduate Gemologists.

My piece does not have hallmarks or purity stamps. How do I know it's genuine?

Gold stamps and hallmarks (or lack thereof) do not explicitly indicate metal purity. Especially with vintage and antique pieces, it is very common for stamps and other markings to be lost due to age.

The gold purity of each item is professionally tested by our team. Our gemologists use professional equipment to test the gold (AuRACLE Model AGT-1 Electronic Gold Tester from GemOro). Each item in our shop is professionally tested by our team to verify the gold purity.

We stand behind our experience and education as industry professionals and guarantee that our pieces are as they are stated in the listings!

Can I reserve an item?

We are not able to reserve items or hold them for purchase until a later date. Vintage and antique pieces are sold on a first come, first serve basis! We are happy to offer layaway to customers as another payment option.

Modern Heirloom pieces are made to order, and unable to be reserved.

What currency are your prices in?

All of our prices are listed in USD.

I joined the Text Club, why can I not use my discount code?

Landline numbers are unable to receive SMS messages, and users must subscribe using a valid mobile phone number.

To utilize your promotional code, users must shop through the provided link sent in their welcome text!

By signing up via text you agree to receive recurring automated marketing messages and shopping cart reminders at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. Msg frequency varies. Msg & Data rates may apply. View Privacy Policy & ToS

Miscellaneous

Baby / Children's Jewelry

Items stated as children’s / baby jewelry should only be worn by young children under close adult supervision. Small items may present a choking hazard to children. Baby rings were often worn for special events such as baptism or photoshoots, and were taken off right after.

Presentation

Listings include a complimentary MJV logo gift box, as shown in last photos in listings. All other boxes pictured are for display only. Listings include the single item depicted and described. Some photos may show pieces next to additional jewelry for comparison and size reference, which are not included, but may be available for sale separately.

Listing Disclaimers

Many gemstones on the market are treated or enhanced in some way. It is estimated that up to 80% of gems have had treatment. Gem treatments have occurred for centuries, including heat treatment which is one of the most common. Gemstone treatment is considered to be any process conducted by man beyond cutting and polishing a gem which can improve the appearance and durability. Please assume gemstones potentially have been treated unless the listing specifically notes otherwise. We always disclose all information to the best of our knowledge!

Gemstone weights are measured with stones in mounts, using size gauges and MM measurements, unless otherwise noted. For gemstone weights to be 100% accurate, the gemstone must be removed from the setting and weighed on a scale. Please note that our measurements are approximate.

Unless specifically noted in listing, all pearls are assumed to be cultured. In order to separate natural from cultured, pearls need to be sent to a laboratory. According to GIA, "Microradiography is the only definitive non-destructive way of seeing the internal structure of pearls".

All of our jewelry is shot in daylight equivalent light. Please be aware that the appearance of colors can vary based upon your monitor & display settings. We always try to photograph & describe colors to the best of our ability.