Shop Policies & FAQs

If you're unable to find what you're look for, feel free to chat with us and we'll be happy to help!

How can we help?

Ordering

How do I determine my ring size?

The most accurate way to determine your ring size is to have your ring sized at a jewelry store or jeweler near you. Any reputable store or jeweler should be able to do this for you for free! There are many at-home methods to determine your size. However, we strongly recommend to have your ring sized measured professionally whenever possible.

Do you offer layaway?

We are happy to offer Shop Pay through our website. To utilize this feature, just select Shop Pay as your payment method at the time of checkout!

If you are an international customer interested in purchasing a piece via layaway, please contact us for more information.

What currency are your prices in?

All of our prices are listed in USD. To view other currencies, select your preferred country from the given menu on the homepage.

Can I reserve an item?

We are not able to reserve items or hold them for purchase until a later date. Vintage and antique pieces are sold on a first come, first serve basis! We are happy to offer layaway to customers as another payment option.

Modern Heirloom pieces are made to order, and unable to be reserved.

I forgot to apply my discount code. Can you apply it to my order?

Periodically, our shop runs sales and discounts are given with coupon codes. To receive the discount the buyer MUST enter the coupon code at checkout. We cannot refund the discount after the purchase is made. If you need any assistance with coupon codes, please message us BEFORE you submit your order.

Will I be charged sales tax?

Taxes will be added to orders and collected accordingly.

Shipping, Returns & Exchanges

When will my order ship?

Once an order is placed, it typically takes us one to two business days to process. Once your order is placed, you will receive a confirmation email letting you know that we've received your order. Once your shipping your order has been processed you'll receive an email with your tracking information. Shipping fees are non-refundable in the case of returns.

Orders that contain items going to our jeweler will not be shipped until jeweler services are completed. If you would like your orders to ship separately, please contact us prior to placing your order!

What is your return policy?

We are flexible and will always do everything we can to make sure our customers are happy! If you are not satisfied with your order, please contact us first. Returns & refunds will be honored if we are notified within 5 days of the customer receiving the item. The item must be postmarked within 7 days of package arriving to customer and we require tracking (along with notification of number) and insurance on returned packages. Shipping fees are nonrefundable; buyer pays return shipping.

Store credit expired 90 days after date granted.

Please note: It is the buyers responsibility to read each listing in entirety before purchasing. Orders cannot be cancelled after payment has been submitted. We can not issue refunds because part of the description / listing was overlooked. Also, please take time to view all photos and zoom in on the pictures before purchasing. 

Maejean Vintage reserves the right to charge a restocking fee for excessive cancellations / returns.

Layaway items, engraved, resized / altered pieces are not eligible for return or refund.

Special and made to order items are not eligible for return once the order has been placed. Orders for special order items are not able to be canceled.

Jeweler services are consider nonrefundable upon completion.

Please be aware that we sell on multiple platforms. We do our best to keep all stock levels current and up-to-date, but on occasion there may be items for sale that are unavailable. In these instances, the customer will be contacted as soon as possible and issued a full refund.

What are your sale terms?

Maejean Vintage will occasionally run site-wide promotions. We do our best to offer ring resizing and other jeweler services at the most affordable prices possible in order to make vintage jewelry more accessible for our customers. For this reason, we do not run promotions on jeweler services– we want these services to remain as accessible as possible, all the time!

Items purchased during sales or promotions are eligible for return according to our return policy. Customers will be offered store credit or refund for the amount of purchase.

Maejean Vintage reserves the right to charge a restocking fee for excessive cancellations / returns.

Do you ship internationally?

Yes, we ship internationally to all countries. Shipping costs will apply, and will be added at checkout.

Are there additional fees on international orders?

Some countries may charge import taxes, customs, and fees. Before purchasing, please be familiar with your country's import policies. Maejean Vintage is not responsible for these fees. We are honest and lawful regarding items values on customs forms. Please do not ask us to alter these values.

What happens if my package is returned to sender?

In circumstances where packages are returned to Maejean Vintage, customers will be notified that their orders have arrived back to us. The buyer is then responsible for purchasing a listing to cover shipment. Orders that are returned back to us will be held by Maejean Vintage for 30 days, giving the customer the opportunity to pay for shipping.

If Maejean Vintage does not hear from the buyer within 30 days, we reserve the right to list the item(s) back in our shop. Refunds will not be offered, with no exceptions.

Gift Cards

Are gift cards refundable?

Maejean Vintage gift cards are nonrefundable and are not redeemable for cash. Gift cards are not eligible for discount or promotions.

Do gift cards expire?

All gift cards expire one year from the date of purchase.

Jeweler & Resizing Services

How much does ring resizing cost?

We are happy to re-size gold, sterling silver, and platinum rings through our reliable jeweler who specializes in antique jewelry. We offer re-sizing services on pieces priced at $100 and up.

Generally our jeweler is able to downsize gold and sterling silver rings by a maximum of three sizes starting at $50. Downsizing gold and sterling silver rings more than three sizes begins at $100.

Our jeweler can typically increase the size of gold and sterling silver rings by a maximum of three sizes starting at $85. Size increases more than three sizes for gold and silver rings begin at $130.

Platinum rings can be sized up a maximum of three sizes starting at $125. Platinum rings being sized up larger than three sizes begin at $150.

Rings with a shank smaller than 1 mm or larger than 3 mm may incur additional fees for resizing. Some rings have have sizing limitations, so if you are interested in resizing services please contact us first.

Rings with eternity designs, intricate engravings or other special details are subject to an additional $30 fee for design replication. Our jeweler always does their best to replicate any and all designs and to not interrupt any patterns when possible.

Are jeweler services refundable?

Jeweler services are non-refundable upon completion. Items that are altered either by our jeweler or yours are also considered non-refundable.

How long will jeweler services take?

Our jeweler typically completes re-sizing within 2-3 weeks. Of course, many rings can also likely be re-sized locally by your jeweler. Please note, all re-sized rings are considered final sale.

Please note: Jeweler services may take additional time around holidays and busy seasons, and are not able to be expedited.

If you are interested in any jeweler services, please contact us BEFORE purchasing a ring. Selected items must be reviewed by us and be confirmed to qualify for the desired jeweler services before purchasing.

Can I have a piece engraved?

We are happy to offer engraving services on selected signet rings. Signet rings that are eligible for our jeweler’s laser engraving will have a personalization option in the listing. If an item does not have the option within the listing, the piece is unfortunately not eligible to be engraved. We are not able to engrave items that are not otherwise stated.

Authenticity

Are your items vintage, or new?

Maejean Vintage offers all genuine and antique items, not reproductions. Our items are pre-loved and beautifully aged. Please expect minor signs of wear and unique character. We describe and photograph all imperfections to the best of our ability. All our pieces are genuine vintage and antique with unique histories!

How do you know if an item is vintage/antique?

We are able to date and identify pieces based on any combination of their design, style, casting methods, materials used, stone cuts, maker's marks, hallmarks, & their provenance / sources they were acquired from. We have been in the antique jewelry industry for over 11 years and stand behind our pieces 100%. Our co-owners Laura Mae & Amanda Jean are both Graduate Gemologists.

How do you know if an item is gold?

The gold purity of each item is professionally tested by our team. Our gemologists use professional equipment to test the gold (AuRACLE Model AGT-1 Electronic Gold Tester from GemOro).

Each item in our shop is professionally tested by our team to verify the gold purity.

My piece does not have hallmarks or purity stamps. How do I know it's genuine?

Gold stamps and hallmarks (or lack thereof) do not explicitly indicate metal purity. Especially with vintage and antique pieces, it is very common for stamps and other markings to be lost due to age.

Each of our items are professionally tested by gemologists to confirm metal type and purity. We stand behind our experience and education as industry professionals and guarantee that our pieces are as they are stated in the listings!

Listing Disclaimers

Gemstone Treatments

Many gemstones on the market are treated or enhanced in some way. It is estimated that up to 80% of gems have had treatment. Gem treatments have occurred for centuries, including heat treatment which is one of the most common. Gemstone treatment is considered to be any process conducted by man beyond cutting and polishing a gem which can improve the appearance and durability. Please assume gemstones potentially have been treated unless the listing specifically notes otherwise. We always disclose all information to the best of our knowledge! 

Gemstone Weights

Gemstone weights are measured with stones in mounts, using size gauges and MM measurements, unless otherwise noted. For gemstone weights to be 100% accurate, the gemstone must be removed from the setting and weighed on a scale. Please note that our measurements are approximate.

Pearls

Unless specifically noted in listing, all pearls are assumed to be cultured. In order to separate natural from cultured, pearls need to be sent to a laboratory. According to GIA, "Microradiography is the only definitive non-destructive way of seeing the internal structure of pearls".

Photography / Colors

All of our jewelry is shot in daylight equivalent light. Please be aware that the appearance of colors can vary based upon your monitor & display settings. We always try to photograph & describe colors to the best of our ability.

Additional Policies

Baby / Children's Jewelry

Items stated as children’s / baby jewelry should only be worn by young children under close adult supervision. Small items may present a choking hazard to children. Baby rings were often worn for special events such as baptism or photoshoots, and were taken off right after.

Presentation

Listings include a complimentary MJV logo gift box, as shown in last photos in listings. All other boxes pictured are for display only. Listings include the single item depicted and described. Some photos may show pieces next to additional jewelry for comparison and size reference, which are not included, but may be available for sale separately.

Jewelry Care & Maintenance

Although vintage and antique jewelry has already stood the test of time, it deserves special care. We recommend removing jewelry prior to hand washing, vigorous activity, and prior to sleeping. Please note that some gemstones such as opals and pearls are particularly fragile and require extra care and precaution. Please take your occupation / lifestyle into account to help decide what kind of jewelry is best suited for you. If you would like any assistance with selecting a piece durable for your particular needs, please message us. We stand behind our jewelry 100% and guarantee it to be exactly as stated in the listing. After we ship the piece out, it is the buyer’s responsibility to ensure proper care, maintenance, and possible repairs. We advise that jewelry worn frequently be inspected by a trusted jeweler every six months. This is a good preventative measure to confirm all prongs are intact and gemstones are secure.