Returns & Exchanges
Please contact us if you are not satisfied with your order! Items intended to be returned must be postmarked and returned to MJV within 7 days from the date of delivery (as noted by USPS's final 'delivered' tracking update) to qualify for a return and refund. Return packages must be insured for the full amount of the order, and tracking information must be included. Shipping fees are non-refundable, buyer is responsible for paying return shipping. All items must be returned to us in the same condition; all pieces will be inspected by our team upon arrival. No refunds will be granted for returns made outside of our return window, no exceptions will be granted.
Modern Designer pieces are not eligible for return or refund. Once an order has been placed cancellations are not able to be made, no exceptions will be granted.
Maejean Vintage reserves the right to charge a restocking fee for excessive returns/exchanges, or in cases where our Return Policy is not being utilized in good faith.
Any taxes, import duties, or fees accrued on international orders are not subject to reimbursement by MJV. It is the buyer’s responsibility to request reimbursement from the appropriate faculties.
Returns are subject to the return policy of the platform or sales channel of which the item was originally purchased.
Order cancellations are not able to be made once an order has been placed. We cannot issue refunds because part of the listing/description was overlooked. Please take the time to view all photos and read the full item description before purchasing. If you have any questions regarding a piece or would like any additional photos, please contact our team. We would love the opportunity to answer any questions and assist you with finding your special piece! Any exceptions to this policy will result in a restocking fee of 10% of the full amount of the order placed.
Maejean Vintage reserves the right to decline or cancel any sale for any reason.
Any discounts or coupon codes must be applied at checkout. Retroactive discounts and partial refunds will not be granted, no exceptions. Please reach out if you are having trouble with your discount code, our team is always happy to help!
Returns and refunds for defective items will be granted if our team is notified within 30 days from the date of delivery. Each item has been thoroughly inspected by our team, but in rare circumstances a piece will have issues that we are not able to predict before leaving our studio. Defective items will be inspected by our team once received back to the studio to verify the condition of the piece. Items that are deemed damaged by fault of the buyer do not qualify for refund. Please also note that we recommend all jewelry be seen by a reputable jeweler every six months to ensure that it is in good, wearable condition.
On the occasion that store credit is granted, buyers will have 90 days from the date granted to utilize before expiration. Items purchased with store credit are able to be returned to us, and store credit will be granted with the original expiration date granted in effect.
International layaway orders via Partial.ly are not not eligible for refund or cancellation. Layaways that are unable to be completed will be canceled with no refunds granted.
Any item that has been engraved, resized, or otherwise altered by either our jeweler or yours is not eligible for return.