Returns & Refunds
We are flexible and will always do everything we can to make sure our customers are happy! If you are not satisfied with your order, please contact us first. Returns & refunds will be honored if we are notified within 5 days of the customer receiving the item. The item must be postmarked within 7 days of package arriving to customer and we require tracking (along with notification of number) and insurance on returned packages. Shipping fees are nonrefundable; buyer pays return shipping.
Please note: It is the buyers responsibility to read each listing in entirety before purchasing. Orders cannot be cancelled after payment has been submitted. We can not issue refunds because part of the description / listing was overlooked. Also, please take time to view all photos and zoom in on the pictures before purchasing.
Layaway items, engraved, resized / altered pieces are not eligible for return or refund.
We will reserve most items for up to 7 days without a down payment to customers who are fully committed to purchasing within time frame. Again, this service is only available to customers who are 100% dedicated to purchasing the items. Please contact us first if you have interest in reserving an item(s). If listing is purchased by someone other than the customer it is reserved for, the item cannot be sold and store credit of listing price will be granted; refunds will NOT be issued.
We accept PayPal & credit cards. Etsy has a helpful article on how to check out here: http://www.etsy.com/help_guide_checkout.php.
Lay-away / Payment Plants
Merchandise is eligible for a payment plan if its costs exceeds $100. We are happy to offer flexible payment plans. A down payment which applies to purchase price of order is required within 7 days. The piece must be paid in full within 90 days and payments are non-refundable and non-transferable. Please contact us if you are interested in lay away / payment plans.
PA State Sales Tax
6% tax will be added to applicable orders for PA residents only. (Our business is located in PA, so we are required to charge state sales tax to our fellow residents.)
Periodically, our shop runs sales and discounts are given with coupon codes. To receive the discount the buyer MUST enter the coupon code at checkout. We cannot refund the discount after the purchase is made. If you need any assistance with coupon codes, please message us BEFORE you submit your order.
Once an order is placed, it typically takes us one to two business days to process. (Unless it is a handcrafted MJV design, custom made for you - custom pieces take about 2 weeks production time.)
The package is then shipped out via USPS mail, based on the shipping method selected at check out. Any item over $100 includes complimentary insurance. We offer three different shipping methods:
1. Standard / First Class Mail: We offer this shipping service FREE anywhere in the US! This service typically takes 2-5 business days on average. (For international customers, this service varies by destination and customs, but can take up to 4-6 weeks)
2. Priority Mail: This shipping service is typically faster than first class mail, on average taking about 1-3 business days within the US. (For international customers, this service typically takes 6-10 business days for most major markets.)
2. Express Mail: Express mail is the fastest service we offer! Most US locations are guaranteed overnight to one business delivery. (For international customers, this service is guaranteed 3-5 business days for most major markets.)
When an item ships, you will receive an email confirmation with your tracking number. You can see how much shipping upgrades cost at check out.
Taxes / Customs
Please note - some countries may charge import taxes, customs, and fees. Before purchasing, please be familiar with your countries' import policies . Maejean Vintage is not responsible for these fees.
International customers - We are honest and lawful regarding items values on customs forms. Please do not ask us to alter these values, thank you!
Each item in our shop has been hand-selected and inspected by a GIA Graduate Gemologist.
We are happy to re-size gold, sterling silver, and platinum rings through our reliable jeweler who specializes in antique jewelry. We offer re-sizing services on pieces priced at $100 and up.
Generally our jeweler is able to downsize gold, platinum, and sterling silver rings by a maximum of 3 sizes for $35. Our jeweler can typically increase the size of gold and sterling silver ring by a maximum of 3 sizes for $65 and can increase the size of platinum rings by a maximum of two sizes for $100. Rings with a shank smaller than 1 mm or larger than 3 mm may incur additional fees for resizing. Some rings have have sizing limitations.
Rings with eternity designs, intricate engraving or other special details are subject to an additional $30 fee for design replication. Our jeweler always does their best to replicate any and all designs and to not interrupt any patterns when possible.
Our jeweler typically completes re-sizing within 1-2 weeks. Of course, many rings can also likely be re-sized locally by your jeweler. Please note, all re-sized rings are considered final sale.
If you are interested in our jeweler's re-sizing services, please contact us BEFORE purchasing a ring.
Typically, our jeweler completes engraving within 1-2 weeks.
Resized pieces are not eligible for refund, return or exchange.
We are happy to offer engraving services on selected signet rings. Signet rings that are eligible for our jeweler’s laser engraving will have a personalization option in the listing. Fonts to choose from are able to be viewed in the last photo of each listing that is eligible. Laser engraving is a flat price of $50. Typically, our jeweler completes engraving within 1-2 weeks. Engraved pieces are not eligible for refund, return or exchange.
MJV Handcrafted Birthstone Earrings
We recently unveiled a line of vintage-inspired earrings featuring each month’s birthstone. Each pair of earrings, which are available in white & yellow gold, are made from recycled gold and ethically sourced gems.
Many gemstones on the market are treated or enhanced in some way. It is estimated that up to 80% of gems have had treatment. Gem treatments have occurred for centuries, including heat treatment which is one of the most common. Gemstone treatment is considered to be any process conducted by man beyond cutting and polishing a gem which can improve the appearance and durability. Please assume gemstones potentially have been treated unless the listing specifically notes otherwise. We always disclose all information to the best of our knowledge!
Pearls: Unless specifically noted in listing, all pearls are assumed to be cultured. In order to separate natural from cultured, pearls need to be sent to a laboratory. According to GIA, "Microradiography is the only definitive non-destructive way of seeing the internal structure of pearls".
Although vintage and antique jewelry has already stood the test of time, it deserves special care. We recommend removing jewelry prior to hand washing, vigorous activity, and prior to sleeping. Please note that some gemstones such as opals and pearls are particularly fragile and require extra care and precaution. Please take your occupation / lifestyle into account to help decide what kind of jewelry is best suited for you. If you would like any assistance with selecting a piece durable for your particular needs, please message us. We stand behind our jewelry 100% and guarantee it to be exactly as stated in the listing. After we ship the piece out, it is the buyer’s responsibility to ensure proper care, maintenance, and possible repairs. We advise that jewelry worn frequently be inspected by a trusted jeweler every six months. This is a good preventative measure to confirm all prongs are intact and gemstones are secure.
Baby / Children’s Jewelry
Items stated as children’s / baby jewelry should only be worn by young children under close adult supervision. Small items may present a choking hazard to children. Baby rings were often worn for special events such as baptism or photoshoots, and were taken off right after.
Gemstone weights are measured with stones in mounts, using size gauges and MM measurements, unless otherwise noted. For gemstone weights to be 100% accurate, the gemstone must be removed from the setting and weighed on a scale. Please note that our measurements are approximate.
Photography / Colors
All of our jewelry is shot in daylight equivalent light. Please be aware that the appearance of colors can vary based upon your monitor & display settings. We always try to photograph & describe colors to the best of our ability.
Listings include a complimentary MJV logo gift box. All other boxes pictured are for display only.
Vintage & Antique Character
Maejean Vintage offers all genuine and antique items, not reproductions. Our items are pre-loved and beautifully aged. Please expect minor signs of wear and unique character. We describe and photograph all imperfections to the best of our ability. All our pieces are genuine vintage and antique with unique histories!